A Word About This Guide

First, don’t worry. You’re in good company if you’ve ever been confused or concerned about the complex requirements of the American with Disabilities Act (ADA) and its supplement, the ADA Amendments Act (ADAAA).

Despite ongoing federal guidance for employers, compliance with the ADA/ADAAA remains a daunting task, and the risks of noncompliance can be costly.

The maximum civil penalty for a first violation of the ADA was raised in 2014 from $55,000 to $75,000. The maximum civil penalty for a second violation was raised from $110,000 to $150,000.


To ensure that qualifying employees receive “effective and reasonable accommodations,” you need to:

  • Understand the fundamentals of the ADA/ADAAA
  • Implement and follow what the regulations call an “interactive process” to manage requests and determine effective accommodations

Simply put, the interactive process is a method that allows you and any employee who requests accommodations because of a disability to work together. This handbook from Optis is a practical and easy-to-navigate guide that’s written in clear language. We hope it helps you safely navigate the often rough and shifting terrain of ADA/ADAAA compliance and successfully implement an interactive process for managing all of your accommodation requests.

About ADAInteract™ by Optis


For any company that needs to efficiently and accurately track, manage, and document compliance with federal ADA laws and regulations, ADAInteract from Optis is cloud-based HR software that will make your ADA accommodation processes more organized, efficient, and replicable. The result: Compliance risk is mitigated and employee grievances are eliminated. Unlike software by other leave-management vendors or support by third-party HR administrators, ADAInteract is a complete solution you can use from day one, fully supported by Optis’ industry-leading data management, compilation, and integration capabilities. Totally flexible, ADAInteract can be purchased as a stand-alone product or embedded within LeaveXpert.

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