How to Centralize Your Employee Accommodations Program: Announcing ADAInteract™!

Optis is very pleased and excited to announce the launch of our new solution, ADAInteract! ADAInteract provides Human Resources with an end-to-end cloud-based solution to help manage employee accommodation requests and the interactive process.

According to the United States Census Bureau, about 56.7 million people, or 19 percent of the population have a disability. As you most likely know, as an employer, under the ADAAA you are required to provide a reasonable accommodation to someone with a qualified disability to enable them to perform essential job duties. Common types of accommodations include:

  • Modified work schedules
  • Lifting restrictions
  • Flexible leave policies
  • Workstation modification
  • Providing assistive technology

As we mentioned in our post last week, at first glance, managing the complexities of the ADA and ADAAA doesn’t seem too complicated - an employee requests an accommodation, you determine if the employee has a qualified disability, confirm the accommodation isn’t an undue hardship for the organization, then offer the accommodation and implement it. But, recent EEOC lawsuits have shown us otherwise. At times management isn’t in the loop or properly trained on how to handle employee accommodations. Or, employees don’t know how to request an accommodation or the resources that are available to them. Or, (and let’s be honest) sometimes HR teams are so stretched that accommodation requests get lost, follow-ups are missed, and implementations are delayed. All of these things can increase your organization’s risk exposure. But aside from the risk or public relations disaster, we know that the core desire of Human Resources is to help their employee population succeed in their role and job duties. Here’s how ADAInteract can help you manage that process:

  • Provides a tool for tracking the end-to-end accommodation case from request to implementation – from the initial employee request to implementation, ADAInteract helps document disability determinations, essential job functions, restrictions, and other detailed information about the accommodation request.

  • Correspondence tracking – ADAInteract provides configurable letter and email templates specific to the interactive process that can be emailed from the system. Outside attachments can be uploaded and linked to a case. A contact library helps you keep track of the employee’s contact information, manager, and all of the contacts associated with the accommodation so you have everything you need at your fingertips.

  • Auto-generated & configurable tasks – Auto-generated and configurable tasks alert users of day-to-day activity that shouldn’t be missed.

  • Case history documentation – all activity associated with an accommodation request is tracked in the system, providing you with a comprehensive view of the case. Having a detailed case history assists in instances of staffing changes, case reassignments, or audits.

ADAInteract is offered in three editions – Essential, Plus and Unlimited depending on your organization’s needs. It’s also embedded in Optis’ FMLA tracking solution, LeaveXpert.

Want to learn more about ADAInteract or try a free 30 day trial? Contact us