Optis Takes the Next Step in Improving Communication in Employee Leave Management

Optis, a leading provider of people data services and cloud software solutions, has taken the next step in improving communication efficiency and workflow between leave-of-absence specialists and employees who are on a leave of absence by rolling out new enhancements to the LeaveXpert self-service portal. The LeaveXpert self-service portal is offered with the Plus and Unlimited editions of LeaveXpert, Optis’ cloud-based employee leave management system. The self-service portal is the platform where employees can request a leave of absence and provide details about their leave. The new enhancements facilitate two-way communication between the leave specialist and the employee in a centralized location. Employees can upload certifications and case notes about their leave to the portal, and the leave specialist can post letters and forms to the portal for the employee to view. Auto-generated email alerts are sent to both parties once a new piece of communication is added to the absence case, and all communication views are logged in the case history. “In speaking with our customers, we learned that there was an opportunity to improve the workflow in the leave management process by providing leave specialists and employees with a centralized location to post notes, letters, and forms about the leave of absence,” said Rene Gates, Optis’ executive vice president. “These enhancements are designed to not only improve workflow and communication, but also lead to time savings for leave specialists and employees, as all communication is streamlined to a central location. These enhancements bypass having to mail forms and sort through emails.”